VR QUEST PRIVACY POLICY

We may collect personal information when you visit our website, complete a waiver, make a booking, purchase products or services, contact us, subscribe to communications, or participate in our virtual reality experiences.

The types of personal information we may collect include:

• Name
• Email address
• Mailing address
• Telephone number
• Booking and reservation information
• Payment and transaction information
• Emergency contact information
• Parent or guardian information for minor participants
• Electronic signatures and waiver information
• Records relating to participation in activities, events, and services
• Customer communications and inquiries
• Website usage information, including IP address, browser type, and cookies where applicable
• Any other information voluntarily provided by you

Where participants are under the age of majority, personal information may be provided by a parent or legal guardian as part of the booking and waiver process.

We may use personal information for the following purposes:

• To process bookings, reservations, and purchases
• To administer virtual reality experiences and related activities
• To verify waiver completion and participant eligibility
• To contact customers regarding bookings, events, or customer service matters
• To process payments and issue receipts
• To improve our website, products, and services
• To maintain records for operational, legal, insurance, safety, and risk management purposes
• To send information about promotions, events, services, and updates where permitted by law
• To respond to inquiries and customer support requests
• To comply with legal and regulatory obligations

We may share personal information with trusted third-party service providers that assist us in operating our business and delivering services.

These providers may include:

• Payment processors, including Square
• Booking and scheduling platforms
• Website hosting and technology providers
• Email and communication service providers
• Analytics providers

For example, when making a purchase or booking through our services, payment and customer information may be processed and stored by Square in accordance with Square's own privacy practices and policies.

We require our service providers to maintain appropriate safeguards for personal information and to use such information only for authorized business purposes.

Our website may use cookies, similar technologies, and analytics tools to help us understand how visitors use our website and to improve the user experience.

These technologies may collect information such as:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on the website

You may choose to disable cookies through your browser settings, although some website features may not function properly as a result.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Providing services and customer support
• Maintaining business records
• Meeting legal and regulatory requirements
• Supporting insurance claims
• Managing liability and risk

Waivers, participation records, transaction records, and related documentation may be retained for an extended period where necessary to protect the legitimate interests of the business or comply with legal obligations.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

While no method of electronic storage or transmission is completely secure, we take reasonable steps to safeguard personal information entrusted to us.

In accordance with applicable privacy laws, individuals may:

• Request access to personal information held about them
• Request correction of inaccurate information
• Withdraw consent to certain uses of information, subject to legal and contractual restrictions
• Request information regarding our privacy practices

Requests may be submitted using the contact information provided below.

We may disclose personal information where required or permitted by law, including where necessary to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect the safety of participants, customers, staff, or the public
• Protect the rights, property, or legal interests of VR Quest

By using our website, submitting information, completing a waiver, making a booking, or participating in our activities, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

VR Quest may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The updated version will be posted on our website with a revised effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

VR Quest
70 Covington Crescent
Belleville, ON K8N 0L1
Email: info@vrquest.ca
Phone: (343) 291-5350